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Nita,
I understand your frustration, these past couple of days have been hard on us all.
Before you decide to take such action such as switching banks, please contact us at 1-800-531-USAA (8722) or send us an email to socialmedia@usaa.com, along with your member number. Someone will be in contact with you directly and will be able to assist you. Thank you for posting in the community, we truly value your membership.