Hello Lovin Life. I am sorry to hear about the way you feel, and for your mortgage experience. Your membership is valued, and we greatly appreciate your service to our country. Mortgage information was not listed on the referenced communication as all mortgages are serviced outside of USAA. This means servicing companies like Nationstar are providing relief at their discretion, and we cannot force them in providing certain aid. Nationstar does have options, and it is recommended our members contact them to discuss their specific situation. Thank you.
They are doing nothing. They put a big message out. When you call and sit on hold for an hour. You get we put it in and you will get a letter in 7-10 days. Wow the President is on TV with updates daily, the State is on twice a day, County is three times a day. USAA 7-10 days. We need to leave and go elsewhere.