CONFUSION OVER USAA REFUSAL TO GRANT CREDIT AND GRANTING OF ADDITIONAL WITHOUT REQUESTING.

Contributor

I APPLIED FOR BOTH A HOME EQUITY LOAN AND A PLATINIUM CREDIT CARD, I WAS TURNED DOWN FOR BOTH.THE REASONS SEEM TO BE FALSE AND CONFUSE ME WITH ANOTHER PERSON, ONE REFUSAL SHOWED A CREDIT SCORE OF 628 THE OTHER 638. KEY FACTORS NO.OF BANK OR NATIONAL ACCOUNTS WITH BALANCES, 6 TOO MANY CONSUMER FINANCE COMPANY ACCOUNT, TOO MANY INQUIRES IN LAST 12 MONTHS, TIME SINCE MOST RECENT ACCOUNT OPENING TOO SHORT, PROPORTION OF BALANCES TO CREDIT LIMITS TOO HIGH ON REVOLVING ACCOUNTS. I HAS VISITED A BUICK DEALER IN DAPHNE ALABAMA, RATHER THAN SUBMIT A LOAN APPLLICATION TO USAA THEY SUBMITTED THE LOAN PAPER TO NUMEROUS LOAN LENDERS. I RECEIVED NUMEROUS REFUSAL LETTERS FROM ALL THE PEOPLE WHO THE APPLICATION WAS SUBMITTED TO. I CONTACTED EACH OF THEM AND TOLD THEM I HAD NOT SUBMITTED AN APPLICATION, SOME REPLIED OTHERS DID NOT. THE USAA LETTER LISTED THE FOLLOWING FOR THE BASIS OF THE REFUSAL 23 THENUMBER OF BANKS OR NATIONAL REVOLVING ACCOUNTS WITH BALANCES, 6 TOO MANY CONSUMERS  FINANCE COMPANY ACCOUNTS TOO MANY INQUIRIES LAST 12 MONTHS, TIME SINCE MOST RECENT ACCOUNT OPENING IS TOO SHORT, PROPORTION OF BALANCES TO CREDIT LIMITS TOO HIGH ON REVOLVING ACCOUNT. I NEVER RECEIVED  A COPY OF THE CREDIT REPORT FROM USAA. FOLLOWING THIS I WAS APPROVED FOR A $44,000.00 AUTO LOAN FROM USAA AND A $2,500 PLATINIMUM CREDIT CARD WITH A $2,500. LIMIT. PARDON ME I AM 76 YEARS OLD HAVE BEEN A MEMEBER OF USAA FOR OVER 50 YEARS. I CURRENTLY DRIVING A 14 YEAR OLD CAR THAT JUST REQUIRED A $700 REPAIR T0 A SUSPENIO

2 REPLIES

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Sir, if you have not made these alleged transactions, then you may need to check and see if your identity has been stolen and used. Best wishes, sir!
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Colonel Ray,

Sir, I am sorry to hear about this experience. Unfortunately, I don't have access to your member information here in the forum and your concern needs to be addressed by a member service's rep. Would you please click here to provide USAA with additional detail and your member information? You can also reach a service specialist at 1-800-531-8722.