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@DD25, I regret to hear your recent phone call caused additional frustration. I certainly understand your concerns regarding the purchase of the savings bonds and apologize for any inconvenience this has caused you. As the US Treasury is the entity that has issued the bonds we recommend visiting www.treasurydirect.gov for additional guidance with redeeming the bonds. I will be sure to forward your concerns regarding this matter. - Robyn
You haven't answered the OP's question;
'Yet, the real issue is why doesn’t USAA Federal Savings Banks honor the bonds ... '
Nearly all banks will redeem US bonds, but for some reason USAA is not authorized to do so. The question remains ... why??