I'm so very sorry to hear about your recent experience with our service. While I know you've already spoken with a representative, we'd really like the opportunity to have one of our contacts in the business review your situation once more to see if there's anything USAA can do. If you don't mind providing a few additional details via email to firstname.lastname@example.org, we can have one of our team members review your account.
I was shopping for higher CD rates for my cash that I keep parked outside of equities. USAA offers 0.76%. That is too low to keep in an account, so I will have to close it. My wife is in the same predicament. She began the transfer for her IRA today.