Best Alternative to USAA?

[CBB]

I’ve had it. The only reason I was keeping my USAA checking account open and using it as our primary account was for the integrated bill pay/scheduled transactions/manual recurring transactions all in the same ledger. The newest update has splintered them into basically unusable information. Clearly, reading through this site and the USAA Reddit community, USAA has no intention of listening to member feedback, or this rollout would have stopped by now.

Does anyone have experience with another bank (online or chain) that has a decent transaction management/planning tool? If so, can you share here? There have been prior issues with USAA banking, but this one is the proverbial straw. I won’t be using USAA banking by the end of this year.

[sanseref]

After 20 years with USAA I'm leaving. I don't understand why the designers/developers would take away a function such as "scheduled transactions" which we could reconcile and match the transactions and overwrite the details. Now I have to flip back and forth between tabs to match them up, then copy/paste titles into posted transactions, then go back to the other tab to delete it?!? This is really bad UX. They broke was working just fine.

[USAA Social Service]

I'm sorry to hear you're planning to leave and that we've disappointed you with the new redesign. I will be happy to forward your feedback to the technical team that is handling this update and redesign. Thanks for adding your voice to the conversation. - Jason

[SandC]

Chase and Fidelity both are good. Wish we had an old school bank in our area. 

[Roadwarur]

Navy Federal, Chase Bank your local Credit Union !!   

[USN Chief]

Schwab Bank is way better. 

[SUPLOMJ]

Called support for help was told basically call back and maby you can get another person who can help.  Whole organization failing  from top yo bottom . Time for cahnge   

[USAA Social Service]

@SUPLOMJ, this is not the experience we want for you and I'd like the opportunity to have your experience reviewed. Please share more regarding what transpired. 

Thank you!

~ Lori C

[8722screwsme]

Since USAA uses a CI/CD model in their development, will they be escalating the return of this feature into the newly released UI?

If USAA would answer this beyond "we have forwarded your feedback," it might keep some members. 

[Michaele_s Story]

Who’s running USAA anyway?? What has happened to my USAA, I sure don’t recognize the company I once treasured.

[ALGOL]

After nearly 40 years of banking with USAA, this is the last straw. I've already moved my savings to CapitalOne where I get 2%+ interest with no restrictions. My hometown bank, Guaranty Bank of Mt. Pleasant, has a website that is now comparable or better than USAA. My wife actually gets her direct deposit FASTER here than at USAA. 

I retired in San Antonio and many of my friends worked at USAA. At our 75th reunion I was not surprised to hear that they all quit and moved on. Sad.

I'd encourage you to look at your local banks. Mine surprised me. They've felt the pressure of the nation-wide banks and have moved out of the stone-ages quickly. Mobil deposit.

You know, a bunch of MILITARY folks should get together and create an insurance company with great rates for the MILITARY only with only ex-Military leadership -- I think it would be a hit. Call it NUSAA (NOT USAA).

[PA30083]

I love your idea of a "NUSAA".  Create it and I'll join!  The only reason I am currently tied to USAA is all the work to contact and re-direct my online deposits to yet another financial institution.  Really sad to go after 30+ years but this is it for me

[Nickname28]

40 years! Why is no one listening to people who've been with USAA for decades and are leaving reluctantly?

[james hampton]

It's terrible...looks like the army designed it...I left the army so I don't have this bs...
Leaving usaa now- anyone know a bank that will help me manage schedulepd transactions and update my balance automatically like usaa used to?

[Nana343]

I want the integrated bill pay back too. I am disabled and brain fog is one of my symptoms. This update is causing me extreme stress. My migraines are back and dealing with this app is the cause.

[USAA Social Service]

@Nana343, I am sorry to hear about the stress you are experiencing due to the recent changes to the mobile app/usaa.com. Your feedback is important to us and will be shared with the appropriate team. I apologize for any inconvenience caused. - Rhonda 

[dancechica]

I wonder if my response will even help make a change to get what we want back.  What others have said echo my thoughts exactly. We previously used USAA for our insurance needs but ended up dropping them due to better competitive pricing elsewhere, but for the longest time I always said that I would keep USAA no matter what for my banking needs because I have always been impressed with them due to the benefits they give us and the fact that their online banking was top notch. I always told people about how nice their online banking set up was. I loved the way I could organize non-usaa bank accounts, (that's gone now), I loved the scheduled transactions feature (that's modified to be useless now) I loved the budgeting features (I haven't even checked to see how that one has changed). Everything was simple and clean looking. But the point is, now that the ease of website is severely lacking and many features changed/gone I'm not sure I'm loving USAA anymore. Please give me a reason to stay USAA, give the customers what the they want: The old online interface system.

[coveredinbees]

FYI, SOFI has a scheduled transaction feature in their aggregator. Just throwing it out there. (I've not worked with it enough to know how good it is at integrating the big upcoming payments and debts.)