@Innocent Vet, I understand the seriousness of your concerns. I am sorry to hear about your situation and regret to hear about this matter. Your concerns are important to us. I will be sending your post to the appropriate team for review. Thank you. - Rhonda
Someone who still believes that USAA is a company of honor and integrity might read your post and think, "this person doesn't know what he's talking about!" I would have thought that as well until recently, when I realized USAA does all the things you imply. My wife and I have had money disappear and were told it was our fault (in that particular case it took many hours on the phone with them, listening to any number of lies, and a couple of weeks before they were able to track down their mistake). Yes, they overtly lie, and when get caught act like some obnoxious kid and deny it, or simply ignore it. What they term as "members" are simply annoying necessities to maximize their profits and further their (anti-American) political agenda.