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I uploaded a banking document 2 weeks ago.
I haven't received any acknowledgment, response, or confirmation my request was handled.
What sort of turnaround time and response should I expect?
@Puzzled1, Thank you for reaching out. We are happy to help. We have bank specialist available to assist you via chat using the link on http://usaa.com or you can click on Help from the mobile app to chat. Tricia
Must be lots of chatty members...
'Your position in queue: 18'
Can't someone @ USAA take some initiative and just send me a note that my simple request was handled?
I am sorry, however, we are not able to handle any account specific tasks or provide any details via social media. Please continue to hold and we will be with you via chat. - Jesse