Bank turnaround time?

I uploaded a banking document 2 weeks ago.


I haven't received any acknowledgment, response, or confirmation my request was handled.


What sort of turnaround time and response should I expect?

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@Puzzled1, Thank you for reaching out. We are happy to help. We have bank specialist available to assist you via chat using the link on  or you can click on Help from the mobile app to chat. Tricia

Must be lots of chatty members...


'Your position in queue: 18'


Can't someone @ USAA take some initiative and just send me a note that my simple request was handled?


Dear @Puzzled1,


I am sorry, however, we are not able to handle any account specific tasks or provide any details via social media. Please continue to hold and we will be with you via chat. - Jesse