Bank turnaround time?

[Puzzled1]

I uploaded a banking document 2 weeks ago.

I haven't received any acknowledgment, response, or confirmation my request was handled.

What sort of turnaround time and response should I expect?

[USAA Social Service]

@Puzzled1, Thank you for reaching out. We are happy to help. We have bank specialist available to assist you via chat using the link on http://usaa.com  or you can click on Help from the mobile app to chat. Tricia

[Puzzled1]

Must be lots of chatty members...

'Your position in queue: 18'

Can't someone @ USAA take some initiative and just send me a note that my simple request was handled?

[USAA Social Service]

Dear @Puzzled1,

I am sorry, however, we are not able to handle any account specific tasks or provide any details via social media. Please continue to hold and we will be with you via chat. - Jesse