Highlighted
Occasional Contributor
I could never imagine an insurance company could be so bad. After USAA roadside service damaged my car, they denied tha claim and have given me nothing but rude service and the run around. They even sent my insurance refund check to the wrong place. Man what a nigjtmare

3 REPLIES

Highlighted

I thought the roadside assistance was a third party? 

Wasn't aware that USAA had enough infrastructure to branch out into a separate business environment by actually having tow trucks and staff in every locale...

Highlighted

they are a 3rd party. meaning that 3rd parties insurance should cover the damage. not your insurance. why should you have a claim on your record because of the towing company?

Highlighted

Dear d neville,

A specialist from our Advocacy Resolution Team has received your inquiry and will be following up with you shortly to gather further details in hopes of resolving your concerns. Thank you for taking the time to post here in the community.