Cany anyone explain why the Home Deposit feature was turned off?  I don't have a cellphone("smartphone"), as I live in a very rural area that doesn't get signal.  So now I have to mail in any deposits I would like to make at USAA, which means I cannot deposit cash either.  Any suggestions on how USAA can accommodate individuals in this same situation?

8 REPLIES

@Sandy C, thank you for your inquiry about Deposit@Home. USAA strives to improve the digital experience for members by providing innovative solutions that meet or exceed industry standards. Retiring Deposit@Home and focusing on the Deposit@Mobile service allows USAA to streamline product offerings and focus on further enhancing the ability for members to quickly, conveniently and securely deposit funds into their accounts. I understand that you do not currently have a smartphone. You mentioned that you will be mailing your deposits. I also noticed there are no ATMs in your local area. For cash, I recommend purchasing a money order and mailing the item to USAA. Deposits can be mailed to:

 

USAA Federal Savings Bank 

Attn: Bank Priority Mail 9861

10750 McDermott Freeway

San Antonio TX 78284-9908

 

Be sure to include a deposit slip and endorse it with your signature and account number. Failure to properly endorse the deposit item and/or enclose a completed deposit slip may cause delays in posting to the account or result in the deposit item returned back to you. ~DC

Wow!!! What a fantastic job in NOT addressing the questions asked. 

Please TRY again:

Why was At Home removed??

What does USAA suggest in solving the problem??

I have no doubt this answer was from a "robot".

 

USAA can spend millions of dollars on TV ads, but not on actual customer service. 

Very sad USAA,

Dan Hink (a 40 year member)

 

 

 


@ wrote:

Wow!!! What a fantastic job in NOT addressing the questions asked. 

Please TRY again:

Why was At Home removed??

What does USAA suggest in solving the problem??

I have no doubt this answer was from a "robot".

 

USAA can spend millions of dollars on TV ads, but not on actual customer service. 

Very sad USAA,

Dan Hink (a 40 year member)

 

 

 


"Wow!!! What a fantastic job in NOT addressing the questions asked."

 

That happens a lot here.  As in a LOT.

 

"Why was At Home removed??"

 

Because they don't care what members want.  Several of us complained weeks ago when this was announced.  We were blown off.  Some of us got calls from corporate who essentially told us to Hush Up and then hung up on us.

 

 

"What does USAA suggest in solving the problem??"

 

Comply or go away.  They have no plans to accommodate members who have no other options.  Seems as if they don't really want our money.  I've cut my balance to a bare minimum to handle transactions.

 

Hint, there are mobile type devices that can access the web without cell service, but there's a cost and learning curve involved.

 

 

"I have no doubt this answer was from a "robot"."

 

They claim not to be, but they sure act as if they are.

 

 

Seems like your dropping of Deposit Home is made easier for USAA --- NOT the customer. Mail does not make it faster,  more convenient or easier. Neither does going to an ATM. So don't bother with the snow job. I know what is convenient for me, and what is not; it seems to me that yu don't.


@ wrote:

Seems like your dropping of Deposit Home is made easier for USAA --- NOT the customer.


Precisely.  They have no interest at all in what the customers want.

 

 

Hello @Sandy C, I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah


@ wrote:

Hello @, I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah


If your experience is like mine, they will try to call you and say that they are calling from the CEO's office.  But you won't get any results in terms of them re-instituting this service.  All you'll get is a person to complain to, who can't or won't do anything to actually fix the problem.  The increased convenience they write about  is clearly not for the customer.

Here's my suggestion:  Investigate other banks available in your home area and see what options are available to you.  After repeated inquiries and complaints before they shut down Deposit@Home, I actually got a call from someone who identified themselves as "working in the CEO's office"...funny though, the caller ID showed up as "Garrison Property & Casualty Insurance Company".  I looked them up and discovered that they are a subsidiary insurance company of USAA.  That phone call did two things for me:  1) proved to me that it didn't matter what USAA members said, they were going to elimate Deposit@Home; 2) I could add deceit to the current list of problems at USAA.

Back to my suggestion above:  I discovered my local bank offeres the same features (bill pay, etc.) as USAA, with higher interest rates for checking and savings, completely free of any service fees with their "hero" account, specifically created for military and first responders.  So my suggestion is find a new bank.  After 37 years of USAA membership, that's what I did.  USAA simply isn't the great, member-oriented organization that it once was.