No one is answering the chat function - the hold times are long via phone and no one seems to be working the chat room.   

 

No need to take this up the chain of command, it doesn't help one bit.  It just becomes frustrating that a member can't get help from USAA without blocking off an entire afternoon on their calendar.  

1 REPLY

I can definitely understand your frustration and I know we've recently been experiencing higher than usual call volumes. Please know that we are working as quickly as possible to help each member while ensuring that our members' needs are addressed. There is a known issue with chat right now and we are working diligently to resolve it. We appreciate you reaching out to us today and I want to thank you for your patience.  - Heather