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Dear @OverWatchG,
I am sorry you feel this way about the change to CreditCheck Monitoring. Thanks for sharing your feedback. I regret to hear this will cause you to discontinue all services with us. Your feedback is important and will be taken into further consideration. - Jesse
@batman23, this is an excellent question. You will continue to have the same service as USAA has partnered with Experian to provide CreditCheck and CreditCheckID & Monitoring services to our members. If you are currently enrolled in credit check monitoring your account will automatically transfer to Experian on November 14th and no additional action is needed on your end. If you have any additional questions please do not hesitate to ask. Thank you. ~Robyn
Will there be an addtional offer of credit monitoring ? or are you simply just not going to offer the score or monitoring via you website or mobile app
@batman23, At this time we are communicating that if you need other options you can visit www.annualcreditreport.com to request a copy of your credit report. It has not been communicated if another credit monitoring service will be offered. I hope that helps. ~ Suzy
Thanks for the response. It has become more of standard to offer some sort credit monitoring service. Why not empower you member base ?
Hello and thank you for your feedback. Our members are empowered since you are allowed to continue using the service directly through the seamless transition with Experian or you can choose to discontinue the service and find one that you would prefer. Thank you and please let us know if we can further assist you!