I have nothing to do with this matter, but I note how useless it is be restricted to writing to
"Social Services," which clearly has no authority, just the ability to try to politely molify customers and pass their messaged to unidentified "appropriate" peole deep in USAA. Must be equally frustrating for Social Services. You probably should tell them to call, in the hope that they might be transferred to those appropriate people. Not real decision-makers, of course.
@AGNP27, You have asked a great question and I understand your concerns. In order to provide you the best answer, I recommend you call one of our licensed loan officers at 800-531-8722 to discuss in detail our mortgage products and specific requirements. Thank you - David