We would really appreciate the opportunity to talk further with you about your deposit holds and what is going on. If you could please email us here at email@example.com with more details about the hold you are experiencing and your member number we will get the right person in contact as soon as possible. Thank you.
I have escalated your concerns again and appreciate you following up. I am so sorry we were still unable to reach a resolution. If you email us here at firstname.lastname@example.org with the details of the two conversations you had with representatives yesterday, we will ensure the right people reach out to you. I appreciate the time you are taking to provide details and feedback, this will help to ensure something like this does not happen again. Thank you.