I love USAA's automobile insurance but I regret the day I ever switched from Navy Federal to USAA for my banking! I have encountered some of the most rude unprofessional customer service representatives of my life! Clearly Accurate Customer Incormation and Customer respect are not part of USAA's Core Values. Good riddance!


Dear ACR68,

Thank you for sharing your feedback. A banking representative will be in touch to talk in more detail about why you are disappointed and get more information about your customer service interactions.