Yes, I missed an automatic payment after 10 years of being a loyal customer. I did correct the problem as soon as I was available to correct our financial priorities. No, I will not pay full policy price all at once. I can't afford that.

If this is how USAA wants to deal with loyal customers, I can get a policy elsewhere, take my banking elsewhere, and set up automatic payments, for two vehicles financed through USAA, from another institution.

Being late 7 days, in my opinion, does not justify such a slap in the face.

Jeremias Rivera


Mr. Rivera,

We would be happy to take a closer look into your billing and see if theres any other options that we can offer you.  A member service specialist will be reaching our shortly. Thank you for taking the time to post in the community and for your long time membership.