@Space Operator. Thank you for your 20 plus years of membership. I understand how the hold times while calling from Europe is a concern. I have forwarded your feedback regarding this. I also wanted to advice you that we do offer a click to chat feature online. To initiate a secure online chat, please select ASK USAA near the top of your account page, or from the HELP tab, select Chat from the Contact Us Chat options. Our chat team is available 24/7. Hope this helps for the future. -Colleen
I tried to use the function on your website. Believe me, I had plenty of time. All I got was a robot searching for answers on your website. No live person. That's not what I call a live chat.