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Contributor

How many customer service reps does a member have to call to become irate and not have your problem resolved with USAA?

Just one!

 

It's time to leave this sinking ship. I earned my "rewards" by using your awful banking service. Now, I can't get them applied to my bill. Three CS reps later and problem unresolved.

 

What a disappointing sight for this once reputable company so over itself.

1 REPLY

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ChristinaP -  I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. - Jason