Run, don’t walk away, Charles. I walked last year (NFCU and GEICO) and could not be happier. Sad statement for a once great company that I (and everyone in my command) once swore by. Eyes wide open now. Good luck!
If I would have told my boss that about a satellite or communications sytem supporting a user/organization--he/she would have fired me on the spot. Goes to show you that USAA either doesn't have a clue what they are doing or they not overly concerned about the effects on its customers. Unfortunately, that has been the case for quite a few years now. Maybe, they're still blaming COVID-19. I say they didn't earn those government fines for nothing.
USAA CSR: No need to escalate. Responding to a fellow member.
Same here. On 23 June 2022 I made a credit card payment of $186.10 which zeroed my balance as I do every morning. Then, the same additional charges and adjustments of $186.10 four times. So five entries on 23 June for the same amount each. Just hearing “a technical issue” is not answering the question posed by a member. I could accept a blanket announcement from USAA “we found a technical issue caused by a brain cramp in one of our employees, or a power surge, or just about anything”. But if you asked a direct question, you deserve a direct answer. And not just a pacifier comment on one of those “calls for the CEO”. Yesterday, I again zeroed out my balance by making my standard, morning payment. Today, I have a balance due of $0.01. I can understand that a pending bill would process, but the balance due wouldn’t be a penny! Credit cards aren’t actual money, but they represent money; their processing is just as important as in savings, checking, or investments. Bad mojo, USAA. You just refueled the members who complain about service.
Good morning @CFW, I do regret to hear of this experience, I was able to locate your profile and will engage the appropriate area for review. If additional information is needed they may reach out to you. We appreciate your time today. -Emily