Why is the max only 12? Your site says 8 character min; no discussion of max. What financial institution these days other than USAA limits passwords to a mere 12 characters?


Hello @dfy, security of our members information is most important to us. With the security features we use when our members login our password length is secure. 

We do require password must contain at least 1 number, 1 uppercase letter, and 1 lowercase letter.  If you do have other concerns please contact our website support at 877-632-3002 to discuss other security measures. -Colleen