@valuzert, I'm sorry to hear of this experience you had with us regarding your account. I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah
I have found USAA Customer Service to be very helpful and understanding. I was caregiver to my mom for 10 years and I gradually took over doing everything for her. There were times where something got overlooked and additional charges were incurred. I would call, explain the situation, and ask "Is there anything you can do to help me." The answer was always "Yes.", but I was also ready to accept "No." if that was the response. Hope this helps.