$0 balance shown when trying to withdraw from Roth IRA

I wanted to make a withdrawal from my Roth IRA to cover an unexpected expense. When I go through the withdrawal process on the website the amount shown that's available is $0. Am I doing something wrong? I have more than I need as brokerage cash in my IRA so I'm confused why it shows $0 available to withdraw.


Thank you for your question/comment. Unfortunately, this is not something that I am able to handle here in our Community. Please give our member services representatives a call at 1-800-531-8722, or via the contact us link on usaa.com.