@JBrad1983, Thank you for your 11 years of trust and loyalty. I can understand how difficult this must be, I have your info pulled up here and I am forwarding your concerns now to the appropriate area. This isn't how we ever want you feel and would hate to see you go. ~Tom
When everything is problem free, USAA is like any other mediocre bank. It's when something goes wrong that one learns to run away from USAA as fast and far as possible; I began divesting from USAA after 37 years last July, and everyday I am happy that I did. They have become a truly avaricious corporation.