Travel Center at USAA and Long 4 HOURS on Hold

[Tim OB]

Ok USAA Family! 

Somebody is not trying to use some creative thinking! When there are hundreds of thousands of USAA members on hold...there isn’t much of a family life! Yes, I was on hold for 4 hours! No one on the travel center Supervisor Team picked up the phone...

I understand that we are facing an unprecedented number of calls, but, there needs to be a triage process! Who is running the travel center portion of our business? I have used our credit card for everything and the USAA travel center for decades...is there a change because of COVID? 

[USAA Social Service]

Hi Tim, I'm sorry for the experience you've had when trying to reach the Travel Center. I can definitely understand the frustration. I've forwarded your message to the best team to assist further. I want to make sure we review this on your behalf and make sure your concerns are addressed properly. -Lori

[USAA Social Service]

Good morning @Tim OB, can you please assist me in clarifying which area you are needing assist with. Is it ASC Travel or USAA Credit Card Rewards travel? - Ina