Usually, I rant about USAA, but I have had a great experience with the Survivor's Benefit department aiding me with taking care of my mother's estate. First, there is a direct number (once you get it) and all the folks are all very helpful. Their support reminds me of the old USAA in that their customer service, knowledge, and help are top notch.
@Sanuk_71, I am so sorry to hear about your mother but glad you were happy with our Survivor's Benefit Dept. Thank you for letting us know. Take care and don't hesitate to reach back out. ~Tom