@soldiergirl1968, So sorry that there have been some issues. This isn't how we want you to feel and we would hate to see you leave. We appreciate you and I am sending your concerns now to a Bank specialist to review. Thank you for you membership ~Tom
We've decreased our USAA presence- switched to GEICO for insurance (I'm a 37 year USAA member) and moved the vast majority of our money out of USAA- we did this largely because USAA has become a partisan politcal organization and partly because they've become dishonest, unhelpful, and sometimes deceitful. Our main account is now with a local bank and we couldn't be more pleased: no more waiting through interminable menus to finally get a customer service rep who is merely reading from a script and sometimes can't solve even the most simple problems, and often gives erroneous advice.
USAA no longer exists to serve members, its purpose is to exploit them for profit and politics. By all means, leave USAA and find a local bank- you won't be missing anything!
@Reid Fitzsimons, this is a difficult message to read and I'm saddened to hear you feel this way. We truly value your feedback and appreciate your 37 years of membership. Is there anything in particular we may assist you with?