Dear @match point This post has been moved from the “Discuss: Family Life” area to the "Support: Insurance" area to ensure the appropriate team is addressing your post. Thank you.
@match point, I certainly regret hearing about your current situation and understand how frustrating it is for you at this time. Please allow me to be your advocate and forward this matter to the appropriate area for further review. Thank you again for your continued patience and allowing us this additional opportunity to address your concerns. ~ Stacy