My husband and I have separate bank accounts but we have a joint checking and savings through USAA.We had these joint accounts before we got married. After we got married, I updated my profile and they linked his account to mine. Fine. But now when he logs in, he can see my insurance accounts for auto and property. I cannot figure out how to modify this. Anyone have any tips? I did not request nor authorize this (I added him through the website) and he has no need to see my insurance information. USAA does not have any way to send a message regarding this and their chat does not work. I'm in the Coast Guard and I'm already frustrated with USAA and this is just one more thing they're not getting right. I work 12 hour shifts at night and am not usually awake when customer service is on. Can anyone tell me how to modify his access?
@Malatios, I'm sorry for any inconvenience caused by your spouses access to the insurance account. Because insurance policy contracts are written as household contracts, access is granted to a spouse automatically. You can modify this by going to your Profile on usaa.com. Click your name in the top right corner and then Profile and Privacy. If the option to deny spouse access to your insurance account isn't available online for any reason, you can begin a new chat any time. You can reach a Policy Service specialist any time. You'll want to select the account > click on ask USAA in upper right corner under your name > a box will appear that has the option for a chat > click on that to begin. If chat is not working for you, you may want to try a different browser or contact us by phone at 800-531-8722 and we can help update access immediately. Hope this helps! -Lori