Member Travel Services has been terrible. I booked a cruise on NCL through them and the price went down Spoke to representatives three times who assured me they would work with NCL to get my price reduced. Never heard back. Instead, I keep getting calls to book more cruises. I wish USAA would get a better travel service.
I'm so very sorry to hear about your experience, @roswellrob. I can understand how frustrating it is to wait on a call back that doesn't happen. I'll be escalating your experience and feedback to our expert team to review and address properly. ~Marie
