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I found out today that if you cancel a prepaid reservation, you are charged $50. So if you think there is a chance you could cancel don't pre pay the bill. I cancelled my reservation 2 1/2 months in advance. Still got hit for $50.

2 REPLIES

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I'm so very sorry to hear about your experience @littleneil. We do appreciate your membership and I'd like to escalate your frustration to our experts for review. This isn't the experience we want our members to have.

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It always hurts to get unexpected results but under Terms and Conditions on the reservation form it states.....

 

Canceling up to 24 hours prior to scheduled pickup timeYou will receive a refund of your prepaid amount, minus a $50.00 cancellation fee.