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Welcome

Deployment Resolutions Part 2

Feb 5, 2016

Part two of some encouraging and inspirational goals and resolutions set by military spouses to accomplish during their spouses long absences.

Deployment Resolutions Part 1

Jan 22, 2016

Check out the resolutions for these 8 military spouses and let us know yours.

6 Tips for Planning a Family Vacation Around Deployment

Jan 22, 2016

Family vacations and experiences around deployments are very important. Here are six key tips to help plan a relaxing vacation that can be adjusted when schedules and a high degree of variability are the norm.

Customer Service Overseas

Dec 23, 2015

I am currently stationed in South Korea and for the last 12 years I have been very happy with USAA. Now that I am here I am having...

Smoke LAW's avatar
Smoke LAW
I can attest to what you are saying about this new mobile verification, because it to has made me so angry with USAA, t...
Postal Kid's avatar
Postal Kid
I am stationed over here also and haven't had those issues with login. I use my phone and Wi-Fi from the house to login...

Communications Tips for a Happy Reintegration with Friend...

Dec 7, 2015

Coming home from deployment is filled with warm feelings, relief, and pride. Use these communication tips to bridge the gap in communication styles as you settle back in.

Horrible change

Nov 5, 2015

I've been a member of USA for 10 years and as of 2 yrs ago I have received the worst possible customer service imaginable. I'm cur...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Milballer, It is my understanding that a specialist reached out to you today to speak about your account. Please let...
AJ2's avatar
AJ2
Well, I just took the time to write out a reply to you because I certainly agree with you. Unfortunately, the efficient...

CHEATED OUT OF MY SERVICE

Oct 16, 2015

CHEATED OUT OF MY SERVICE !!I had valuable personal property stolen. When I tried to make a claim, USAA said "you are not covered ...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Dear Alexv616, Thank you for commenting in the community. I have passed along your feedback to our insurance partners f...
cvillechicklet's avatar
cvillechicklet
The only way for them to retract their decision is to file it with the Department of Insurance in your state. They don'...

Remember to Use Your SOAP Before Your Next Call Home on D...

Oct 16, 2015

The medical community has an acronym called SOAP that helps medical professionals communicate during critical times. It can help on deployment too. Use SOAP on your next call home - a way to help communicate & bridge the distance during deployment.

4 Ways to Keep a Military Marriage Strong

Sep 30, 2015

Marriage in general is tough. Throw in deployments, solo parenting, reintegration and you will quickly learn just how challenging military marriage can be. Despite any separation, here are 4 things we have both learned on how to make our marriage a top priority and keep our military marriage strong.

USAA claims to assist US Service Members, claims!

Sep 25, 2015

Over the past few years, USAA has turned into BOA or Wells Fargo - which ever is worse I suppose. If you are deployed overseas USA...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
88mike,   I have responded to your initial post here. Thank you.
88mike's avatar
88mike
I feel your pain 100%, I have loved USAA but since being overseas I can't get anything done. I'm thinking of going to N...
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