Horrible change

Nov 5, 2015

I've been a member of USA for 10 years and as of 2 yrs ago I have received the worst possible customer service imaginable. I'm cur...

BrianaHartzellUSAA's avatar
Hi Milballer, It is my understanding that a specialist reached out to you today to speak about your account. Please let...
AJ2's avatar
Well, I just took the time to write out a reply to you because I certainly agree with you. Unfortunately, the efficient...


Oct 16, 2015

CHEATED OUT OF MY SERVICE !!I had valuable personal property stolen. When I tried to make a claim, USAA said "you are not covered ...

AngelaCabanUSAA's avatar
Dear Alexv616, Thank you for commenting in the community. I have passed along your feedback to our insurance partners f...
cvillechicklet's avatar
The only way for them to retract their decision is to file it with the Department of Insurance in your state. They don'...

Remember to Use Your SOAP Before Your Next Call Home on D...

Oct 16, 2015

The medical community has an acronym called SOAP that helps medical professionals communicate during critical times. It can help on deployment too. Use SOAP on your next call home - a way to help communicate & bridge the distance during deployment.

4 Ways to Keep a Military Marriage Strong

Sep 30, 2015

Marriage in general is tough. Throw in deployments, solo parenting, reintegration and you will quickly learn just how challenging military marriage can be. Despite any separation, here are 4 things we have both learned on how to make our marriage a top priority and keep our military marriage strong.

USAA claims to assist US Service Members, claims!

Sep 25, 2015

Over the past few years, USAA has turned into BOA or Wells Fargo - which ever is worse I suppose. If you are deployed overseas USA...

BrianaHartzellUSAA's avatar
Dear Peter1438, Thank you for taking the time to comment. I can only imagine the frustration this situation is causing ...

Once again you fail at customer service

Sep 21, 2015

I have been trying to reach a representative over the phone to change the address of my renters insurance since PCSing two weeks a...

Chris Plappert's avatar
Chris Plappert
IF ONLY!Ha, While the phone app is great for banking transactions it does not work for changing your insurance address....
Usob's avatar
Hello fellow service member. Just wondering your you able to use the phone app, log on to your computer , or tablet? Al...


Aug 31, 2015

I'm deployed to Okinawa and we are about 14 hours ahead of the US. When do we get paid?

BrianaHartzellUSAA's avatar
Hi Kstock8, Thank you for your service! With a payday coming off the weekend, it takes a little time to process. You sh...
Postal Kid's avatar
Postal Kid
0600 Central Standard time, I am in Korea and my pay hits at around 1845 every pay period.

10 Areas to Include in The Book of Knowledge – A Deployme...

Aug 28, 2015

Deployment can be a stressful time. Help remove that stress by creating a Book of Knowledge – a collection of all your vital financial, legal, insurance, and other life information that you need in one place while your loved one is deployed.

Solo Parenting: How to Survive While Your Spouse is Away

Aug 20, 2015

Does solo parenting get easier with time? Probably not, but it doesn’t have to break your spirit. You get wiser with time and learn that it isn’t the end of the world – you learn from your mistakes and pass along little bits of wisdom to others as you continue your journey.

Thankyou for all you do.

Jul 13, 2015

I love you guys/gals!! Thank you

BrianaHartzellUSAA's avatar
Dear Military Brat, Thank you (blushing!) :) Your kind words mean more than you know. We are so luck to have members li...
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