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deployment orders for reduced rate

Feb 19, 2017

I am trying to upload my deployment orders to reduce the interest rate of current credit to whatever it is that they do (like 4.5%...

USAA Social Service's avatar
USAA Social Service
Hey there, 3king.Joshua. First, thank you for your service! We appreciate what you do for all of us back home! To uploa...

Wire Transfer - No help

Jan 27, 2017

I am a deployed member trying to wire transfer to escrow for home purchase. I'm shocked I cannot complete such a simple action. I ...

Deployed Mbr's avatar
Deployed Mbr
What sense does it make to send a verification code to a cell phone # connected with the account - which is not voice v...
USAA Social Service's avatar
USAA Social Service
Hello Deployed Mbr, thanks for your feedback. We realize this may pose an inconvenience. However, for security, if you ...

Negative Credit Reporting.

Oct 9, 2016

I bought a home with another service member in 2012. The other service member deployed and I received a benefit called KYHC to cov...

USAA Social Service's avatar
USAA Social Service
QuantuMech, We understand that your mortgage payment experience has been unsatisfactory. We regret the inconvenience th...

Deployment Income

Jun 20, 2016

I'll be deploying within the year for 12 months. With the additional income, we expect to pay off all debt except our home mortgag...

Gus USAA's avatar
Burnsclan, Thank you for posting in the Community. USAA offers financial advice to our members which can help in paying...
Jessie M.'s avatar
Jessie M.
New credit cards will temporarily drop your credit score due to the hard credit pull and decreasing the average age of ...

Customer Service Overseas

Dec 23, 2015

I am currently stationed in South Korea and for the last 12 years I have been very happy with USAA. Now that I am here I am having...

Angela Caban USAA's avatar
Angela Caban USAA
Hi Ras sambad, Thank you for posting in the Community. According to our records, a representative contacted you via Mem...
Ras sambad's avatar
Ras sambad
Same with me I'm currently in Afghanistan and they want to verify with my phone in the states even though I told them m...

Horrible change

Nov 5, 2015

I've been a member of USA for 10 years and as of 2 yrs ago I have received the worst possible customer service imaginable. I'm cur...

Cynthia USAA's avatar
Cynthia USAA
Retired Overseas, Thank you for reaching out in Community. I'm sorry to hear of your frustration with the automated sys...
Retired Overseas's avatar
Retired Overseas
I also dislike the mobile verification. I live overseas and USAA won't accept international phone numbers. I'm also hav...


Oct 16, 2015

CHEATED OUT OF MY SERVICE !!I had valuable personal property stolen. When I tried to make a claim, USAA said "you are not covered ...

Angela Caban USAA's avatar
Angela Caban USAA
Dear Alexv616, Thank you for commenting in the community. I have passed along your feedback to our insurance partners f...
cvillechicklet's avatar
The only way for them to retract their decision is to file it with the Department of Insurance in your state. They don'...

USAA claims to assist US Service Members, claims!

Sep 25, 2015

Over the past few years, USAA has turned into BOA or Wells Fargo - which ever is worse I suppose. If you are deployed overseas USA...

Angela Caban USAA's avatar
Angela Caban USAA
88mike,   I have responded to your initial post here. Thank you.
88mike's avatar
I feel your pain 100%, I have loved USAA but since being overseas I can't get anything done. I'm thinking of going to N...

Once again you fail at customer service

Sep 21, 2015

I have been trying to reach a representative over the phone to change the address of my renters insurance since PCSing two weeks a...

Chris Plappert's avatar
Chris Plappert
IF ONLY!Ha, While the phone app is great for banking transactions it does not work for changing your insurance address....
Usob's avatar
Hello fellow service member. Just wondering your you able to use the phone app, log on to your computer , or tablet? Al...


Aug 31, 2015

I'm deployed to Okinawa and we are about 14 hours ahead of the US. When do we get paid?

Briana Hartzell USAA's avatar
Briana Hartzell USAA
Hi Kstock8, Thank you for your service! With a payday coming off the weekend, it takes a little time to process. You sh...
Postal Kid's avatar
Postal Kid
0600 Central Standard time, I am in Korea and my pay hits at around 1845 every pay period.
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