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Need Asstance

Jun 29, 2016

To whom it may concernDear USAAMy name is Daniel and I am currently deployed overseas in a remote area with the United States Air ...

CelesteUSAA's avatar
CelesteUSAA
Rizzo1, Thanks for posting in Community. I regret to hear of the experience you've had with your credit card. I have es...

Deployment Income

Jun 20, 2016

I'll be deploying within the year for 12 months. With the additional income, we expect to pay off all debt except our home mortgag...

GusUSAA's avatar
GusUSAA
Burnsclan, Thank you for posting in the Community. USAA offers financial advice to our members which can help in paying...
Jessie M.'s avatar
Jessie M.
New credit cards will temporarily drop your credit score due to the hard credit pull and decreasing the average age of ...

Customer Service Overseas

Dec 23, 2015

I am currently stationed in South Korea and for the last 12 years I have been very happy with USAA. Now that I am here I am having...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi Ras sambad, Thank you for posting in the Community. According to our records, a representative contacted you via Mem...
Ras sambad's avatar
Ras sambad
Same with me I'm currently in Afghanistan and they want to verify with my phone in the states even though I told them m...

Horrible change

Nov 5, 2015

I've been a member of USA for 10 years and as of 2 yrs ago I have received the worst possible customer service imaginable. I'm cur...

CynthiaUSAA's avatar
CynthiaUSAA
Retired Overseas, Thank you for reaching out in Community. I'm sorry to hear of your frustration with the automated sys...
Retired Overseas's avatar
Retired Overseas
I also dislike the mobile verification. I live overseas and USAA won't accept international phone numbers. I'm also hav...

CHEATED OUT OF MY SERVICE

Oct 16, 2015

CHEATED OUT OF MY SERVICE !!I had valuable personal property stolen. When I tried to make a claim, USAA said "you are not covered ...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Dear Alexv616, Thank you for commenting in the community. I have passed along your feedback to our insurance partners f...
cvillechicklet's avatar
cvillechicklet
The only way for them to retract their decision is to file it with the Department of Insurance in your state. They don'...

USAA claims to assist US Service Members, claims!

Sep 25, 2015

Over the past few years, USAA has turned into BOA or Wells Fargo - which ever is worse I suppose. If you are deployed overseas USA...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
88mike,   I have responded to your initial post here. Thank you.
88mike's avatar
88mike
I feel your pain 100%, I have loved USAA but since being overseas I can't get anything done. I'm thinking of going to N...

Once again you fail at customer service

Sep 21, 2015

I have been trying to reach a representative over the phone to change the address of my renters insurance since PCSing two weeks a...

Chris Plappert's avatar
Chris Plappert
IF ONLY!Ha, While the phone app is great for banking transactions it does not work for changing your insurance address....
Usob's avatar
Usob
Hello fellow service member. Just wondering your you able to use the phone app, log on to your computer , or tablet? Al...

Payday

Aug 31, 2015

I'm deployed to Okinawa and we are about 14 hours ahead of the US. When do we get paid?

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Kstock8, Thank you for your service! With a payday coming off the weekend, it takes a little time to process. You sh...
Postal Kid's avatar
Postal Kid
0600 Central Standard time, I am in Korea and my pay hits at around 1845 every pay period.

Thankyou for all you do.

Jul 13, 2015

I love you guys/gals!! Thank you

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Military Brat, Thank you (blushing!) :) Your kind words mean more than you know. We are so luck to have members li...

Anyone deploying or deployed and need care packages ?

May 14, 2015

Just email Adoptions@HomefrontHugs.org and share your address and basic needs / things you miss and about how long you will be gon...

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