Thank you for your question. USAA is closely monitoring the situation and has a highly sophisticated fraud detection team that is constantly monitoring account activity. If we see suspicious activity, we will notify you in a variety of ways, which could include a phone call, text message and/or a push notification. Since we cannot always detect fraudulent behavior, we encourage all members to enroll in multifactor authentication, respond to any suspicious activity alerts from USAA, monitor accounts and be skeptical of suspicious emails.
While this was not a breach of USAA systems, some members have likely been impacted due to the scope of the incident. Information compromised could include names, Social Security numbers, birth dates, addresses, and driver's license numbers. You can visit the Equifax website to determine if you have been potentially impacted. All members should consider their options, which could include enrolling in the free credit check monitoring service being offered by Equifax. I would also recommend you not cancel any existing credit monitoring services you may have. In addition, USAA members can use the free credit check monitoring USAA offers through CreditCheck® from Experian®.
If you see any suspicious activity on your accounts either at USAA or an outside financial institution, notify the financial institution immediately. As always, members who encounter fraud on their USAA debit or credit card(s) are covered by our zero liability policy. To learn more about this and other security features available to members, visit usaa.com.
I hope this information will help you as we partner together with members to put a stop to fraudsters.