We would truly appreciate the opportunity to speak further with you about why you feel this way. If you could please send us some additional details and your member number to firstname.lastname@example.org we will get the right person in touch to collect all of your feedback.
I would like to add that we most certainly do not have a separate department for veterans.
Thank you very much for taking the time to post here and we look forward to speaking with you further.
Oh, for the love of God, this is not true and quite ridiculous. I've never been enlisted, was grandfathered in from my father who served about 50 years ago for less than a year and has never had the nerve to call himself a veteran. My entire family has always used USAA and always been had the best customer service possible.
It's a bank and insurance company, not your mother.