affected by coronavirus like everybody, need help with car payments, they say to call but wait time is 40 minutes or longer, then when I did get through they say can not help wrong department, transfer and wait another 40 minutes, so I gave up. I tried chat line but keep getting cancelled. Thats why I have cancelled most of my account with USAA, not the same when I joined USAA 30 years ago.


@vegazz, I am so sorry that you are affected by COVID-19 financially and that wait times are so long. We unfortunately are very busy right now. This isn't how we ever want you to feel. The best thing is still to try and chat or call 210-531-8722 to see what options we have for you. Thank you for reaching out and take care. ~Tom