These terms that USAA continues to use are beyond laughable. If a member posts regarding a specific issue, the canned answer seems to be that they'll get a SUBJECT MATTER EXPERT to review the issue. What is this...an episode of Perry Mason (CSI for you younger folks) ??? If you happen to be one of the members that are fed the line "a member of our EXECUTIVE RESOLUTION TEAM will be calling you....what is a good time", you should go get a copy of War and Peace to read. You'll have it read by the time they get through all of their BS and never offer up a solution. Take heed service members and families: save yourself time, money and stress and do your banking, insurance and investment business elsewhere. USAA no longer cares about us members.