"Deception" didn't work so let's "Bait and Switch"

Gilly Bob
Contributor

Can't say enough good about USAA financial products.  However, when it comes to screening the USAA Auto Circle-True Car program, USAA should be careful when selecting out side provider/vendors.  When the provider/vendor makes false promises to get you into their dealership and does not perform as promised it reflects badly on USAA as well.

 

I used the USAA Auto Circle-True Car program to see if the auto dealer I was considering buying a new VW CC from was on their list.  Turns out they were not.  I got (3) certificates from local deales here in metro Phoenix.  Chapman VW of Scotsdale advised me that they would beat the deal I had negotiated by $500. 

 

The long and short of the story was after I went to visit the dealer, they advised that the offer I had recieved was too low and they said the dealer couldn't sell the car for the price I had negotiated.   Now I am in their dealership they advised that they had other vehicles they would sell to me.  I reminded them that they told me they would get the 2015 CC Sport R-Line vehicle from the dealer I had negotiated with.  I advised Chapman that I called my salesman at San Tan to advise of True Car-Chapman of Scottsdale would beat their deal by $500.  San Tan VW said they would not match Chapman's offer. I advised Chapman of this copmmunication with San Tan.  Chapman told me I should not have told San Tan that hey would beat their deal by $500.  Now San Tan will not release the car to them to sell to me.  (Now it's my fault!)   USAA please call me.

1 REPLY

Dear Gilly Bob,

Thank you for taking the time to share your experience. I have sent your comment over to a specialist for further review and they will be reaching out to you to discuss your experience in more depth. Thank you.