Can't say enough good about USAA financial products. However, when it comes to screening the USAA Auto Circle-True Car program, USAA should be careful when selecting out side provider/vendors. When the provider/vendor makes false promises to get you into their dealership and does not perform as promised it reflects badly on USAA as well.
I used the USAA Auto Circle-True Car program to see if the auto dealer I was considering buying a new VW CC from was on their list. Turns out they were not. I got (3) certificates from local deales here in metro Phoenix. Chapman VW of Scotsdale advised me that they would beat the deal I had negotiated by $500.
The long and short of the story was after I went to visit the dealer, they advised that the offer I had recieved was too low and they said the dealer couldn't sell the car for the price I had negotiated. Now I am in their dealership they advised that they had other vehicles they would sell to me. I reminded them that they told me they would get the 2015 CC Sport R-Line vehicle from the dealer I had negotiated with. I advised Chapman that I called my salesman at San Tan to advise of True Car-Chapman of Scottsdale would beat their deal by $500. San Tan VW said they would not match Chapman's offer. I advised Chapman of this copmmunication with San Tan. Chapman told me I should not have told San Tan that hey would beat their deal by $500. Now San Tan will not release the car to them to sell to me. (Now it's my fault!) USAA please call me.
