Hi @D.O.G. Thank you for taking the time to share the details of your experience. I have moved your post from the "Discuss: Car" board to the "Support: Banking" board to ensure it is properly addressed. Thanks again for posting in community.
Thank you for your interest in USAA's auto loan refinance rates. Just so you know, you can view our current loan rates for refinancing a vehicle. Simply click on Products, then choose Auto Loans. From there, scroll down to Auto Loan Calculator, Get your estimated Annual Percentage Rate (APR) and monthly payment, then click on Calculate. From there you can then select the loan type, which would be to Refinance, then choose the year of your vehicle and enter your payoff amount to obtain an estimated rate and payment. When you are ready to apply to refinance your loan, simply click on Products, then choose Auto Loans, scroll down to the section for 'Refinance' to submit your loan application. If you have any other questions, please call us at 1-800-531-8722 or 210-531-8722 or #8722 from a mobile device. Our normal business hours are Monday-Friday 6 a.m. to 10 p.m. CT, Saturday 8 a.m. to 8 p.m. CT, Sunday 8 a.m. to 6 p.m. CT