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So I financed my car through USAA and have my auto insurance through USAA, the dealership refused to sell me GAP insurance because I didnt finance with them..Im left out in the cold, being loyal to USAA is leaving me exposed..Unable to find a stand-alone policy for GAP insurance...Horrible feeling t...
Two years ago I was driving on a mountain road when a motorcyclist driving in the wrong lane hit me head on. In the months following the accident I started having anxiety attacks while driving. This was a completley new experience for me, as I've always felt completely calm while driving, loving roa...
Somewhere I read that I should get on this board to find out how to request USAA Half Century Member window decals for my vehicles....so, that's why I'm here. I have contacted USAA through my USAA webpage on several occasions, but that has been a totally non-productive effort. I was successful in ge...
Wife was driving thru a ‚cattle chute‘, single lane construction w/ concrete on both sides. A deer jumped in front of her car. In swerving to miss it, she hit the concrete. We are held liable because ‚she didnt have control of her vehicle‘. Are you kidding me?Moral of the story, hit the deer head on...
Dear @SS118 This post has been moved from the “Discuss: Car” area to the "Support: Insurance" area to ensure the appropriate team is addressing your post. Thank you.
On reviewing my latest car insurance bill; I noticed that my monthly premium has been increased by 67%.Prior to the "change" to Garrison Insurance ( a USAA affiliate ? ), my monthy premium was around $80 and now it is around $133. This premium on a 2008 vehicle that I drive less than 5000 milews per...
After spending 2 hours on the phone today with the policy department there was absolutly no resolution. This problem has been ongoing since February, 2021. We are paying for a vehicle that USAA totalled. Paid in full, proof of payoff provieded and yet we are still charged month after month. Each tim...
As a member with USAA over 15 years, I found today to be very troubling and I'm very concerned about any future business. Retirement during COVID has been extremely strenuous and very difficult, recently I discovered my insurance was canceled being late by 5 days. Which, is probably due to the long ...
I have bene a member of USAA for over 20 years and am shocked at this new policy to not provide car loans for anyone with an overseas address. How can USAA say they serve the military and not provide this service? I am very frustrated and will have to re-think giving USAA any of my service. If you a...
I just got off the phone with USAA and not only has customer service gone down but they are always doing something with our rates. First they give you a credit and then they take it back and not to bother to tell you they are going back 3 - 5 years to "RE RATE" their policies. They need to give accu...
Applied with my son on a Thursday for an auto loan. We gave all documentation and everything to USAA I have been a member for over 30 years along with my wife. We have several policies, bank accounts, homeowners insurance, life insurance with them. Our son has been a member for over five years. He a...
Does USAA pay for a cracked windshield.
What happened to the car buying assistance here on USAA? Used to be able to find new and used cars with the USAA app.
Sir/Ma'am,I have been a proud and faithful member of USAA for more than 20 years. In addition, I have promoted the customer service to colleagues, family, and friends. Unfortunately, today has been the absolute worst experience to date. Moreover, the situation has still not been rectified. I am goin...
As I make this post I am a day away from the 10 week mark of getting in my first ever accident in almost 16 years of driving. It was a small fender bender that should have been a quick and easy fix without any trouble, but boy was I wrong about that. My first mistake was thinking usaa was a reliable...
Customers for almost 30 years. Excellend credit rating. We were trying to buy a truck and the bank the dealership recommended got everything done and we drove the truck off the lot in 6 hours. USAA couldn't get it done in 4 days. We sent required documentation for dealer funding no less than 5 times...
We have been trying to buy a truck for two days. The dealership has sent the funding request no less than 4 times and it still has not been received. Admittedly, the first two times the member number was not included on the subject line, because we were not told it needed to be. It took multiple att...
I have recieved my title for my truck. After 30 years with usaa I am cutting ties with usaa . It is no longer the company that it used to be.
Dear @247Moody This post has been moved from the “Discuss: Car” area to the "Support: Insurance" area to ensure the appropriate team is addressing your post. Thank you.
Dear @Duley This post has been moved from the “Discuss: Car” area to the "Support: Insurance" area to ensure the appropriate team is addressing your post. Thank you.

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