Recent Car Conversations

Today marks the first time in over 30 years that USAA has increased the premiums on my auto insurance for no fault of my own. I talked with the insurance adviser and was told that there have been numerous increases in the state of Colorado over the past few months, probably due to substantial hail d...
I have two vehicles with USAA, 2017 Mercedes and 2015 Subaru. Latest change of vehicles from a 2105 Subaru Forrester to a 2018 model with all the newest safety features resulted in a $432 annual premium increase. Outrageous treatment received when calling for explanation as to why the rates on the s...
I'm posting my experience here hoping I will get resolution because I'm not getting calls back from managers or customer care as promised. One night in December my son called me at 1am to tell me he'd run out of gas and could we bring him some. He had called Roadside Assistance and it would be 1 1/2...
Dear USAA, Next year we will have been together for 25 years. It saddens me to say we are breaking up. It's not me, it's you. For years you treated me well, but now it is clear you want a divorce. Every time over the past 5 years or so you have failed miserably to compete with pretty much everything...
My car was totaled due to an accident. The other driver was ticketed and a witness volunteered testimony on my wife's behalf. Reimbursement for my car's value was fair but certainly not enough to replace the vehicle. We needed three more days of car rental before we would have access to our second v...
So im just wondering, as a member, why we took our truck to one of usaa's approved shops and it took 6 weeks for the vehicle to be totaled? Why did I have to pay $2000 for a rental? Why did usaa pay Service King close to $4500 for nothing ( no work done besides replacing two front tires)? Why did us...
I currently carry full coverage insurance, but am not sure if its worth continuing this since my car is really old now, * with 230K miles! My deductible is * How do i know what USAA will pay in case my vehicle is a total loss. I tried calling in once but they were vague and referenced KBB. I am look...
I thought I was a valued customer and have had an auto insurance policy with USAA for almost 20 years. I have full coverage auto insurance, but it doesn't cover sun damage to the paint job. I moved down to El Paso and within months my clear coat started to peel. I called USAA and was treated very ru...
I would like to explore switching my car and home insurance to USAA
This has been a very difficult process with USAA. Rather than getting into earlier details which did not meet my satisfaction, I will skip to the main issue.My daughter's car was involved in an accident. We have rental car coverage. We got a rental car while the main auto was being fixed at the body...