@blongtin- Hi, we know times are difficult for many of our members. We love our members and community, please visit usaa.com/coronavirus to see the latest updates on all USAA is doing during this difficult time for members and their communities.~Shawna
Again, a non-answer to the question. Other insurances are stepping up to refund customers due to less driving during this horrific time yet USAA will do little to nothing in the form of refunds. Here are how others are helping...Allstate said most customers can expect a 15 percent refund in April and May, along with holders of Esurance and Encompass policies, while American Family Insurance is returning $50 per vehicle.
USAA step up and be the company you used to be and assist your customers!
Frank, we continue to look at the impacts of the stay at home / shelter in place orders are having on our members and we are working on ways to help.