I was in an accident which totaled my truck, happening aboout 1215. It took three hours before I got a tow. My truck was diabled and could not be driven. After numerous calls, we were told a wrecker was on its way. the problem was that the dispatched wrecker was 30-45 minutes away in another city. There were at least 3 wreckers in the city where I lived as well as a USAA approved collision center. Initially, the dispatcher said the tow truck was on another call, but, when the tow driver arrived, he said he was NOT on another call. Seems like a lot of rigamarole for a tow. My wife arrived and went back to get a sandwich - lucky she did as the wait was way too long.
I am sorry to hear about the accident, and I hope everyone is okay. I'd like to have your concerns reviewed further regarding the tow. I have escalated your situation to a subject matter expert who will be reaching out to you to address your concerns. Thanks~Mike