@DPC1, I'm sorry to hear your disappointment with your windshield coverage and I would appreciate the opportunity to review your coverage options for future losses that may occur. Please send a private message so I may assist you further. Thank you. -Paula
Happy I saw this. I was about to file a claim for my windshield but after reading a members comment, I’m skeptical. I changed to USAA and advised my family members to do the same. They are going to be upset knowing USAA doesn’t coverage windshield damages free of charge as other insurance companies are covering. Is it safe to stay or should I go back to my old insurance knowing they will cover my windshield at no cost AND without a penalty.
Please know that we never want to lose member, and we do appreciate your candid feedback. Currently we offer glass deductible waivers on windshield replacements in the following states: AZ, CT, FL, KY, MA, MU (Mutual Policies), MN, NY, and SC. If you have any further questions or concerns, as always, feel free to reach out to us. Thanks ~Mike
Sadden to hear that you want to leave USAA after 15 years @ DPC1. Thank you for your membership and truly appreciate you sharing your feedback with us. I will be sharing it with our insurance team for consideration and for further review of your concerns. ~ Marco
I, too, am shocked to learn about the change in windshield replacement coverage. I live in Washington State. I am a 25+ year member whith USAA as is most of my family as was my father (in fact, he worked there). Please reconsider this change as it no longer sends a message of care and concern to your members.
State laws control this. Several states mandate no deductible windshield coverage. It is a hold over from many years ago when we didn't have the safety glass we do now. Back then it was much more dangerous to drive with a cracked windshield.
It really is a toss up: in the states that mandate zero deductible windshield coverage the comprehensive insurance costs more, in the states that consider it like a bent fender where you pay a deductible the overall car insurance rates are less (in a high level look at things, if you're in LA your insurance will be higher than Ottumwa, Iowa).
That's apples and oranges. having a cracked windshield, in WA state, is a fineable offense. so, yes, it's required by the state to have a clean windshield.
you have the choice to help out your customers with their windshields, but you clearly choose not to.