I just called because I would like to auto-pay my car loan on the 1st instead of the 15th. I was told the only way to do that automatically would be to refinance, but if I wanted to move my payment to the 16th through 28th, they could do that...
That's ridiculous that I can't schedule an automatic payment two weeks early. Since I've been a member, USAA has always been top notch in terms of customer service. However, over the last year I have been left dissapointed several times. So much so, that I financed my new house through Wells Fargo & will likely finance my next auto through someone else.
@gamecock2013, Sorry to hear about your issues with the auto-pay. I am going to submit your feedback and send your concerns to a Bank specialist. We value your membership and appreciate you, we hope to win back your trust with us! Thank you for reaching out to us in the community, and I hope you have a great day! ~Tom