What does it take to get our policy corrected? We have been charged for a vehicle that does not exist.

[tcorp]

After spending 2 hours on the phone today with the policy department there was absolutly no resolution. This problem has been ongoing since February, 2021. We are paying for a vehicle that USAA totalled. Paid in full, proof of payoff provieded and yet we are still charged month after month. Each time I call I am told that the back office needs to investigate.

Wayne Peacock needs to be aware of this lack of compentance. Yes, I did call the office of the CEO and got disconnected while speaking with Michael.

[Bigbb]

Cancel your policy.  Take your business elsewhere.

[USAA Social Service]

@tcorp, sorry to hear there is an issue with your policy. I am escalating your concerns so that we may have an opportunity to investigate the issue further and address your concerns. Once reviewed you will be contacted directly. Thank you. -Cynthia