My car was recently stolen and USAA did fantastic with the claim.  I went online today to get pre approved for an auto loan (mind you my credit score falls into excellent) and comes back with almost a 9% APR.  I have been with USAA since i was 16 years old and NEVER have had this mess happen. 


@0796, while I'm sorry to hear that you had your car stolen, I'm glad to hear that you had a great experience with our claims team. I can understand your disappointment regarding your pre approval APR. I've submitted your feedback to the appropriate team. Thank you for taking the time to post about your experience today.