Welcome to USAA whose main goal is to enrich it's CEO and upper management and instill their "woke" beliefs onto USAA. USAA is obviously not the company it once was. Shop around. You can do better than USAA on every product they offer. USAA knows this to be true because they do not respond to this statement.
I am very sorry to hear of the long process during your loan application. I can definitely understand the urgency in receiving a prompt reply and regret that this was not the case in your situation. We will take a look at the situation further to see what occurred. We would hate to lose any future business from you. Thanks again for reaching out and I am truly sorry. - Jesse