Hi @andrew.post, I'm sorry to hear about your vehicle being a total loss and I hope you were ok from the accident. We would like to have a claims specialist give you a call regarding your total loss claim. Please allow 1-2 business days for them to give you a call regarding your total loss concern. Thank you.
Hi Andrew, their below standard customer service and payment schedule aside, insurance companies are supposed to look to pay out as little as possible in order to not have to raise rates on their entire base, your claim, along with anyone else's raises the rates for the entire pool you are in, so they have a duty and responsibility to their members to not pay out for everything. With that being said, they don't do a good job, as many on here have stated their rates are going through the roof and I moved away from USAA because of cost, but you must realize that is their job and you can't fault them for that. Now again, you CAN fault them for awful service and failure to pay out quickly so you can be made as whole as possible, but not for trying to pay out as little as possible.