@SGTMack, I am terribly sorry to hear about your concerns with your auto claim. I have located the claim and I am escalating this to a subject matter expert to review. They will then be in contact with you. Thank you.
While I certainly appreciate the response, I am not holdong my breath until I get a call from anyone. Seeing as to how many times I have called my adjuster, left messages and never received a call back, I cannot take you at your word that anyone is going to get in contact with me.
LOL that is so funny. Such a joke. You are just hired to try and protect the cra***y reputation USAA has. You are all horrible, terrible, uncaring, wicked liars. I myself "got that call from the CEO's office" and "was promised things will be made right", but here I am, still waiting. My accident was 2/15/19 and it is now 5/2/19 with no end in sight. Forrest? You there? Where's my "report of findings" that I was to be provided by Ginger? You promised she would get that to me. You and I spend an hour on the phone and you said you would help me. YOU HAVEN'T!!!!!!!! I WANT MY REPORT!!!!!!! You people deserve to crawl instead of walk for the rest of your lives. You have no pride and you could care less about those you insure. BEWARE OF USAA.
Agreed. I am right there with you. Mine were all via Auotrader as well, but each vehicle was located at Hertz Auto Sales. With the valuation they are giving me, we are about $2500 off from where we should be. And if I were to accept the settlement they offered, I would only get into a model 1 year older with higher mileage. I think it is time to get my attorney involved and let him battle it out.
I received a call today from a point of contact that reports to the CEO's office at USAA. This is the most optimistic I have felt during this whole process. I felt like he genuinely listened to my concern and it was not the same robotic answer that I have been getting from the total loss reps. I pointed out several issues, such as how the mileage is deducted from the comps (because it seems like they just throw numbers in), and he agreed. I am supposed to hear from him by the end of the week, so fingers crossed!